Terms & Conditions

Terms & Conditions

Return Policy

We strive to provide accurate and detailed product descriptions. However, we understand that sometimes, the honey you receive might not meet your expectations. That's why we offer a 15-day return window for honey products purchased from our website or social media platforms in Kuwait.

To be eligible for a return:
• The product must be in its original, unopened condition.
• All original packaging must be included.

How to Return an Item: Please contact our customer service team at [+96567797711
+96567727220] or [online@althenayanhoney.com.kw] to initiate a return.

Refund Process: Once we receive your returned item and verify its condition, we will process your refund. Refunds are typically issued within one business day and will be credited to your original payment method. Please allow up to 15 business days for the refund to appear in your account.